Featured Research

from universities, journals, and other organizations

Older patients have higher expectations and are more satisfied with healthcare

Date:
April 8, 2013
Source:
SAGE Publications
Summary:
New research on patients' experiences of health services and how these relate to their expectations and satisfaction, reveals that older people have higher expectations of their care and that they believe that their expectations are being met.

New research on patients' experiences of health services and how these relate to their expectations and satisfaction, published by the Journal of the Royal Society of Medicine, reveals that older people have higher expectations of their care and that they believe that their expectations are being met. The research questions prevailing stereotypes that characterise older patients as being satisfied with their care because their expectations are lower.

Related Articles


Patients visiting their GP and hospital outpatient departments were surveyed before and after their consultations. They were asked about their experiences of the physical environment, finding their way around, communication with the doctor, the content of the consultation, the information given and the outcome of the consultation.

Ann Bowling, leading a research team from the University of Southampton and the London School of Hygiene & Tropical Medicine, said that it is the ability of the NHS to meet patients' expectations in respect of the emotional and human features of the consultation, together with the clinical outcome, that matter most to people.

"Whether patients' expectations for healthcare were met determines how satisfied they will be with their consultations. We found that older patients' expectations were higher than those of younger patients, and they were also more likely to believe that they were being met."

The researchers also found that GPs' patients were more likely than hospital patients overall to have higher expectations, and met expectations, for their healthcare.

The research, chiming with the finding that satisfaction with the NHS among the general public is now at an all-time high, has implications for health professionals, managers and politicians. "There is no room for complacency, given that the delivery of healthcare in England is undergoing profound and unprecedented change, with many services facing severe cuts," said Bowling and colleagues. "It will be essential for those who are delivering care in the midst of organisational and, frequently, personal turbulence, to remain focused on what matters most for patients, which means most of all effective communication, adequate information and good outcomes."


Story Source:

The above story is based on materials provided by SAGE Publications. Note: Materials may be edited for content and length.


Journal Reference:

  1. Ann Bowling, Gene Rowe, and Martin McKee. Patients' experiences of their healthcare in relation to their expectations and satisfaction: a population survey. Journal of the Royal Society of Medicine, 2013; 106: 143-149 DOI: 10.1258/jrsm.2012.120147

Cite This Page:

SAGE Publications. "Older patients have higher expectations and are more satisfied with healthcare." ScienceDaily. ScienceDaily, 8 April 2013. <www.sciencedaily.com/releases/2013/04/130408123252.htm>.
SAGE Publications. (2013, April 8). Older patients have higher expectations and are more satisfied with healthcare. ScienceDaily. Retrieved December 18, 2014 from www.sciencedaily.com/releases/2013/04/130408123252.htm
SAGE Publications. "Older patients have higher expectations and are more satisfied with healthcare." ScienceDaily. www.sciencedaily.com/releases/2013/04/130408123252.htm (accessed December 18, 2014).

Share This


More From ScienceDaily



More Health & Medicine News

Thursday, December 18, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

UN: Up to One Million Facing Hunger in Ebola-Hit Countries

UN: Up to One Million Facing Hunger in Ebola-Hit Countries

AFP (Dec. 17, 2014) Border closures, quarantines and crop losses in West African nations battling the Ebola virus could lead to as many as one million people going hungry, UN food agencies said on Wednesday. Duration: 00:52 Video provided by AFP
Powered by NewsLook.com
When You Lose Weight, This Is Where The Fat Goes

When You Lose Weight, This Is Where The Fat Goes

Newsy (Dec. 17, 2014) Can fat disappear into thin air? New research finds that during weight loss, over 80 percent of a person's fat molecules escape through the lungs. Video provided by Newsy
Powered by NewsLook.com
Why Your Boss Should Let You Sleep In

Why Your Boss Should Let You Sleep In

Newsy (Dec. 17, 2014) According to research out of the University of Pennsylvania, waking up for work is the biggest factor that causes Americans to lose sleep. Video provided by Newsy
Powered by NewsLook.com
Flu Outbreak Closing Schools in Ohio

Flu Outbreak Closing Schools in Ohio

AP (Dec. 17, 2014) A wave of flu illnesses has forced some Ohio schools to shut down over the past week. State officials confirmed one pediatric flu-related death, a 15-year-old girl in southern Ohio. (Dec. 17) Video provided by AP
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:

Strange & Offbeat Stories


Health & Medicine

Mind & Brain

Living & Well

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins