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No pain, no gain? Concrete thinking increases consumer confidence

Date:
July 21, 2010
Source:
University of Chicago Press Journals
Summary:
The confidence you feel when making a choice might depend on whether you're thinking concretely or abstractly, according to a new study.
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The confidence you feel when making a choice might depend on whether you're thinking concretely or abstractly, according to a new study in the Journal of Consumer Research.

"In three experiments across a sample of 750 participants, we found that subjective feelings of ease experienced during judgments (choosing a digital camera, art, movie, or charity) can increase or decrease confidence in their choice and the amount of donation depending on whether consumers are thinking, respectively, concretely or abstractly," write authors Claire I. Tsai (University of Toronto) and Ann L. McGill (University of Chicago).

The authors use the example of studying for an exam. The experience of difficulty can lead to a feeling of high confidence, if the difficulty is interpreted as effort put forth to ensure a good grade. This aligns with conventional wisdom such as "no pain, no gain." On the other hand, the same experience can lead to feeling of low confidence if processing the material is interpreted as inability to process the study materials ("Since I had to work so hard, I am probably not very good at this subject.")

The authors tested their hypothesis in a number of product categories including electronics, art, movies, and charitable giving. They manipulated ease of processing by varying clarity of ad messages or the number of thoughts generated to explain participant choices. They induced abstract (or concrete) thinking by asking participants to focus on the why (or how) aspects of an event.

"We found that when consumers are thinking more concretely and focusing on details of product information, ease of processing -- making a choice based on a clear ad or a few reasons -- increases confidence," the authors write. "Difficulty of processing -- making a choice based on a blurry ad or having to generate many reasons to explain one's choice -- decreases confidence."


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The above post is reprinted from materials provided by University of Chicago Press Journals. Note: Materials may be edited for content and length.


Journal Reference:

  1. Claire I. Tsai and Ann L. McGill. No Pain, No Gain? How Fluency and Construal Level Affect Consumer Confidence. Journal of Consumer Research, February 2011

Cite This Page:

University of Chicago Press Journals. "No pain, no gain? Concrete thinking increases consumer confidence." ScienceDaily. ScienceDaily, 21 July 2010. <www.sciencedaily.com/releases/2010/07/100720123712.htm>.
University of Chicago Press Journals. (2010, July 21). No pain, no gain? Concrete thinking increases consumer confidence. ScienceDaily. Retrieved July 6, 2015 from www.sciencedaily.com/releases/2010/07/100720123712.htm
University of Chicago Press Journals. "No pain, no gain? Concrete thinking increases consumer confidence." ScienceDaily. www.sciencedaily.com/releases/2010/07/100720123712.htm (accessed July 6, 2015).

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