Featured Research

from universities, journals, and other organizations

'Your password is invalid': Improving website password practices

Date:
January 31, 2012
Source:
Human Factors and Ergonomics Society
Summary:
Internet users are increasingly asked to register with a user name and password before being able to access the content of many sites. Researchers have now identified impediments to efficient password creation and provided design strategies for enhancing the user experience.

Internet users are increasingly asked to register with a user name and password before being able to access the content of many sites. In their upcoming Ergonomics in Design article, "A Passport to Password Best Practices," human factors/ergonomics researchers Soolmaz Moshfeghian and Young Sam Ryu identify impediments to efficient password creation and provide design strategies for enhancing the user experience.

Because there is no standard method for setting up passwords, each Web site employs its own set of requirements and restrictions. After investigating the pros and cons of design-related features of the requirement and restriction practices of 90 popular Web sites, the authors found that more than half the sites failed to display password guidance prior to the first attempt. Users may receive multiple error messages if their chosen passwords do not line up with system requirements, which can lead to confusion and frustration for the user and increased operating expenses for system administrators.

The authors offer a number of recommendations for Web designers seeking to improve the user experience: Provide users with password requirements prior to their first attempt; use clear and concise language to communicate the password requirements; present, at a minimum, length and character requirements; and avoid placing password requirements in the entry box. "This study helps us gain more insight into the current state of password practices and helps create more intuitive and empathic interactions," said Moshfeghian. "Intuitive password practices lead to increased user trust and thus user sustainability. In short, the optimal goal is to humanize interfaces, make them as intuitive as possible, and bridge the gap between users and interfaces."

Enhancing user experience through effective password practices can have many benefits. A more user-friendly registration process may produce a larger number of successfully registered accounts, which can translate into increased sales and a more recognizable brand. Fewer failed registration attempts can result in reduced system maintenance, security, and password recovery costs.


Story Source:

The above story is based on materials provided by Human Factors and Ergonomics Society. Note: Materials may be edited for content and length.


Cite This Page:

Human Factors and Ergonomics Society. "'Your password is invalid': Improving website password practices." ScienceDaily. ScienceDaily, 31 January 2012. <www.sciencedaily.com/releases/2012/01/120131135757.htm>.
Human Factors and Ergonomics Society. (2012, January 31). 'Your password is invalid': Improving website password practices. ScienceDaily. Retrieved July 30, 2014 from www.sciencedaily.com/releases/2012/01/120131135757.htm
Human Factors and Ergonomics Society. "'Your password is invalid': Improving website password practices." ScienceDaily. www.sciencedaily.com/releases/2012/01/120131135757.htm (accessed July 30, 2014).

Share This




More Computers & Math News

Wednesday, July 30, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

Twitter Earnings Blow Away Analysts' Predictions

Twitter Earnings Blow Away Analysts' Predictions

Newsy (July 29, 2014) After reporting a strong second quarter in both revenue and active monthly users, Twitter saw a big boost to its shares in after-hours trading. Video provided by Newsy
Powered by NewsLook.com
It's Not Just Facebook: OKCupid Experiments With Users Too

It's Not Just Facebook: OKCupid Experiments With Users Too

Newsy (July 29, 2014) If you've been looking for love online, there's a chance somebody has been looking at how you're looking. Video provided by Newsy
Powered by NewsLook.com
Why Facebook Wants You To Download Its Messenger App

Why Facebook Wants You To Download Its Messenger App

Newsy (July 29, 2014) Facebook will start requiring users to download a separate Messenger application if they wish to continue using Facebook for mobile messaging. Video provided by Newsy
Powered by NewsLook.com
Teen's Phone Ignites Under Her Pillow; How Real Is The Risk?

Teen's Phone Ignites Under Her Pillow; How Real Is The Risk?

Newsy (July 28, 2014) A Texas teen's Samsung phone apparently ignited while she slept, but what was the real problem here? Video provided by Newsy
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:
from the past week

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins