ScienceDaily (Nov. 13, 2007) — A forthcoming study from the Journal of Consumer Research looks at how consumers anthropomorphize products, endowing a car or a pair of shoes with human characteristics and personalities.

The researchers, from the University of Toronto and the University of Chicago, find that people are more likely to attribute human qualities or traits to inanimate objects if the product fits with their expectations of relevant human qualities -- and are also more likely to positively evaluate an anthropomorphized item.

"We sometimes see cars as loyal companions going so far as to name them. We argue with, cajole, and scold malfunctioning computers and engines," explain Pankaj Aggarwal (University of Toronto) and Ann L. McGill (University of Chicago). "We find that if the product has a feature that is typically associated with a human prototype, then people are more likely to humanize the product, and also evaluate it more positively."

For example, the researchers found that people are more likely to buy into the idea of a "family" of products if all the products are differently sized, with some products representing "parents" and others representing a teenager and a small kid.

Similarly, non-identical products presented as "twins" fared worse in evaluations than identical objects presented as twins. The researchers also found that products with positive traits were better liked than products with rebellious or negative traits. In the study, identical looking objects presented as "good twins" were better liked than the same products presented as "evil twins."

As the researchers explain: "Efforts by marketers to anthropomorphize products may be viewed as shifting the category of evaluation from product to human, and more specifically, to particular human categories such as friends, helpers, families, or spokespeople."

Pankaj Aggarwal and Ann L. McGill, "Is That Car Smiling at Me" Schema Congruity as a Basis for Evaluating Anthropomorphized Products." Journal of Consumer Research: December 2007.

Related Stories

Brain-scanning Technology Reveals How We Process Brands And Products (Mar. 18, 2006) — In a groundbreaking new study use cutting-edge brain-scanning technology to explore how different regions of the brain are activated when we think about certain qualities of brands and products. The ...  > read more

Human Or Animal Faces Associated With At Least 90 Percent Of Cars By One-third Of Population (Sep. 24, 2008) — A new study investigated whether people ascribed certain traits to cars, as they do to human faces. One-third of the subjects associated a human or animal face with at least 90 percent of the cars. ...  > read more

Learning From Our Mistakes: Consumers Won't Be Deceived Twice (Mar. 1, 2009) — Sometimes a high price tag, a label, or an ingredient can lead us to believe that we're purchasing a high-quality item. But what happens if the attribute that attracted us to the product is false or ...  > read more

When Does Context Matter In Product Evaluations? (Mar. 17, 2008) — In most real world settings, consumers encounter and evaluate products in mixed environments -- aspirin and deodorant shelved side-by-side at a pharmacy, or an ad for a tropical vacation next to ...  > read more

Search ScienceDaily

Putting Everyday Products to the Test