Featured Research

from universities, journals, and other organizations

Do Promises Matter To Employees? Not As Much As We Once Thought

Date:
August 4, 2009
Source:
University of Toronto, Rotman School of Management
Summary:
Years of research suggest that the promises organizations make to employees matter in establishing and maintaining a "psychological contract" between the two parties. However, new research suggests that what an organization promises to employees (e.g., training opportunities, benefits, compensation) don't matter nearly as much as what the organization actually delivers.

Years of research suggest that the promises organizations make to employees matter in establishing and maintaining a “psychological contract” between the two parties. However, new research by Samantha Montes and co-author David Zweig, professors at the Rotman School of Management and the University of Toronto Scarborough, suggests that what an organization promises to employees (e.g., training opportunities, benefits, compensation) don’t matter nearly as much as what the organization actually delivers.

Related Articles


In a study to be published in the Journal of Applied Psychology, the authors found that the influence of promises has little effect on employee’s emotional reactions toward the organization, their intentions to stay with the organization, and intentions to engage in citizenship behaviors.

People care more about what they receive from their organization, not what they were promised. Contrary to much of the research in this area, employees still feel like the psychological contract has been “broken” even in the absence of any promises made and when they don’t get what they think they should from their organization.

Basically, it’s ‘show me the money’, give me developmental opportunities, and provide me with support” says Samantha Montes. "What this means is that organizations should focus more on delivering valuable benefits and opportunities to employees rather than investing time, effort, and resources into making promises that these benefits will be delivered."


Story Source:

The above story is based on materials provided by University of Toronto, Rotman School of Management. Note: Materials may be edited for content and length.


Cite This Page:

University of Toronto, Rotman School of Management. "Do Promises Matter To Employees? Not As Much As We Once Thought." ScienceDaily. ScienceDaily, 4 August 2009. <www.sciencedaily.com/releases/2009/08/090804111732.htm>.
University of Toronto, Rotman School of Management. (2009, August 4). Do Promises Matter To Employees? Not As Much As We Once Thought. ScienceDaily. Retrieved January 27, 2015 from www.sciencedaily.com/releases/2009/08/090804111732.htm
University of Toronto, Rotman School of Management. "Do Promises Matter To Employees? Not As Much As We Once Thought." ScienceDaily. www.sciencedaily.com/releases/2009/08/090804111732.htm (accessed January 27, 2015).

Share This


More From ScienceDaily



More Science & Society News

Tuesday, January 27, 2015

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

City Divided: A Look at Model Schools in the TDSB

City Divided: A Look at Model Schools in the TDSB

The Toronto Star (Jan. 27, 2015) — Model schools are rethinking how they engage with the community to help enhance the lives of the students and their parents. Video provided by The Toronto Star
Powered by NewsLook.com
First U.S.-Based Bitcoin Exchange Goes Live

First U.S.-Based Bitcoin Exchange Goes Live

Newsy (Jan. 26, 2015) — Known as Coinbase, the startup exchange debuted Monday morning, initially causing a spike in bitcoin’s value. Video provided by Newsy
Powered by NewsLook.com
Obama's Wildlife Plan Renews Alaska Drilling Debate

Obama's Wildlife Plan Renews Alaska Drilling Debate

Newsy (Jan. 26, 2015) — President Obama&apos;s proposal aims to protect more land in the Arctic National Wildlife Refuge, but so far, all that&apos;s materialized is a war of words. Video provided by Newsy
Powered by NewsLook.com
Ebola Mistakes Should Serve a Lesson Says WHO

Ebola Mistakes Should Serve a Lesson Says WHO

AFP (Jan. 25, 2015) — The World Health Organization&apos;s chief on Sunday admitted the UN agency had been caught napping on Ebola, saying it should serve a lesson to avoid similar mistakes in future. Duration: 00:55 Video provided by AFP
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
 
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:  

Breaking News:

Strange & Offbeat Stories

 

Science & Society

Business & Industry

Education & Learning

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:  

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile iPhone Android Web
Follow Facebook Twitter Google+
Subscribe RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins