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What Are You Getting? Consumer Behavior In Restaurants

Date:
September 21, 2009
Source:
University of Chicago Press Journals
Summary:
Consumers follow a predictable pattern when it comes to ordering food and drinks, according new study. It seems people in groups tend to seek variety when making initial orders, then gravitate toward similar choices, and then, as the group consensus grows, to move away from popular choices.

Consumers follow a predictable pattern when it comes to ordering food and drinks, according new study in the Journal of Consumer Research. It seems people in groups tend to seek variety when making initial orders, then gravitate toward similar choices, and then, as the group consensus grows, to move away from popular choices.

"Our study shows empirically that consumers are susceptible to both conformist and variety-seeking tendencies," write authors Pascale Quester (University of Adelaide, Australia) and Alexandre Steyer (Sorbonne-Assas, Paris, France). "They like to differentiate themselves from a growing minority or an overwhelming majority, but tend to conform in between."

The authors conducted a study on candy bars in a lab, and then moved on to a real-life setting of a restaurant called Flam's in Paris. They sought out a situation where a drink was included in a package (Flam's Plus) that included an appetizer, a main course, and a dessert. In this situation, price would not be a factor, since the drinks were included, and people were unlikely to share drinks, as they might share food in a Chinese restaurant.

"We decided that consumers' choice of pre-meal drinks within a Flam's Plus order would provide the best and most reliable context for determining whether and how individuals' choices were influenced by other's choices, in a condition when individual orders would be made public by the order process."

They analyzed the data from 70 tables with two or more patrons where everyone ordered the Flam's Plus. The tables ranged from two to 18 customers. The results of the restaurant study showed people sought variety as long as others' choice of the same item did not achieve a threshold level of group unanimity. "However, when others' choice of an alternative reaches 30 percent or so, variety seeking weakens," the authors explain. "Beyond 60 or 70 percent, variety-seeking has been reversed and becomes conformism…When an alternative becomes very dominant (with over 80 to 90 percent of other selecting it), variety-seeking reappears."


Story Source:

The above story is based on materials provided by University of Chicago Press Journals. Note: Materials may be edited for content and length.


Journal Reference:

  1. Quester et al. Revisiting Individual Choices in Group Settings: The Long and Winding (Less Traveled) Road? Journal of Consumer Research, 2009; 090908155224023 DOI: 10.1086/644750

Cite This Page:

University of Chicago Press Journals. "What Are You Getting? Consumer Behavior In Restaurants." ScienceDaily. ScienceDaily, 21 September 2009. <www.sciencedaily.com/releases/2009/09/090921162238.htm>.
University of Chicago Press Journals. (2009, September 21). What Are You Getting? Consumer Behavior In Restaurants. ScienceDaily. Retrieved April 16, 2014 from www.sciencedaily.com/releases/2009/09/090921162238.htm
University of Chicago Press Journals. "What Are You Getting? Consumer Behavior In Restaurants." ScienceDaily. www.sciencedaily.com/releases/2009/09/090921162238.htm (accessed April 16, 2014).

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