Featured Research

from universities, journals, and other organizations

True nature of staff motivation more complex than surveys reveal

Date:
July 3, 2012
Source:
Kingston University
Summary:
High levels of staff engagement could actually be damaging for organizations if overly simplistic staff surveys mask the type of engagement at play within an organization, according to new research.

High levels of staff engagement could actually be damaging for organisations if overly simplistic staff surveys mask the type of engagement at play within an organisation, according to new research from Kingston University's Business School and the Chartered Institute of Personnel and Development (CIPD).

The study found a key difference between types of employees. Those who are involved only with the task at hand (known as transactionally engaged) tend to respond positively to staff surveys, but are often likely to leave quickly for a better offer. However, those who are very positive and feel strongly about the organisation's mission and values (dubbed emotionally engaged) are more likely to perform at a higher level and remain committed through good times and bad.

"The research has identified the clear difference between the people who are primarily working just to make money and have no specific feelings and ties to their employer, compared with those staff who have a closer emotional attachment to their employers," Stephen Gourlay, Deputy Director of Kingston Business School's Centre for Research in Employment, Skills and Society (CRESS) said. "The former group are likely to perform their job reasonably well, but the latter will often go out of their way to carry out additional tasks."

The researchers identified so-called transactional engagement as being shaped simply by employees' concern to earn a living and to meet the most minimal expectations of their employers. Emotional engagement, meanwhile, is influenced by different aspects of work that go beyond the job role itself, including relations with colleagues, line managers, the organisation and clients or customers. It is driven by a desire on the part of employees to do more for the organisation than is normally expected and in return to receive a more fulfilling psychological contract, i.e. to feel more valued.

High numbers of staff displaying transactional engagement were found to be potentially damaging for both individuals and the organisations they work for. This kind of employee (i.e. those just working for the money) reported higher levels of stress and difficulties in achieving a work-life balance than those employees who were emotionally engaged. They were also found to be more likely to indulge in behaviour which could actually damage the organisation than their emotionally engaged counterparts.

"Our research reveals that this whole area of engagement is much more complex than has been portrayed in the past," Dr Gourlay added. "Now further research is needed to examine this more thoroughly."


Story Source:

The above story is based on materials provided by Kingston University. Note: Materials may be edited for content and length.


Cite This Page:

Kingston University. "True nature of staff motivation more complex than surveys reveal." ScienceDaily. ScienceDaily, 3 July 2012. <www.sciencedaily.com/releases/2012/07/120703181900.htm>.
Kingston University. (2012, July 3). True nature of staff motivation more complex than surveys reveal. ScienceDaily. Retrieved October 1, 2014 from www.sciencedaily.com/releases/2012/07/120703181900.htm
Kingston University. "True nature of staff motivation more complex than surveys reveal." ScienceDaily. www.sciencedaily.com/releases/2012/07/120703181900.htm (accessed October 1, 2014).

Share This



More Science & Society News

Wednesday, October 1, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

US Police Put Body Cameras to the Test

US Police Put Body Cameras to the Test

AFP (Oct. 1, 2014) Police body cameras are gradually being rolled out across the US, with interest surging after the fatal police shooting in August of an unarmed black teenager. Duration: 02:18 Video provided by AFP
Powered by NewsLook.com
Ebola Cases Keep Coming for Monrovia's Island Hospital

Ebola Cases Keep Coming for Monrovia's Island Hospital

AFP (Oct. 1, 2014) A look inside Monrovia's Island Hospital, a key treatment centre in the fight against Ebola in Liberia's capital city. Duration: 00:34 Video provided by AFP
Powered by NewsLook.com
Ebola Puts Stress on Liberian Health Workers

Ebola Puts Stress on Liberian Health Workers

AP (Oct. 1, 2014) The Ebola outbreak is putting stress on first responders in Liberia. Ambulance drivers say they are struggling with chronic shortages of safety equipment and patients who don't want to go to the hospital. (Oct. 1) Video provided by AP
Powered by NewsLook.com
App Teaches Kindergarteners to Code

App Teaches Kindergarteners to Code

AP (Oct. 1, 2014) They can't all read yet, but soon kindergarteners may be able to create basic computer code. Researchers in Massachusetts developed an app that teaches young kids a simple computer programming language. (Oct. 1) Video provided by AP
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:

Strange & Offbeat Stories


Science & Society

Business & Industry

Education & Learning

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins