Featured Research

from universities, journals, and other organizations

True nature of staff motivation more complex than surveys reveal

Date:
July 3, 2012
Source:
Kingston University
Summary:
High levels of staff engagement could actually be damaging for organizations if overly simplistic staff surveys mask the type of engagement at play within an organization, according to new research.

High levels of staff engagement could actually be damaging for organisations if overly simplistic staff surveys mask the type of engagement at play within an organisation, according to new research from Kingston University's Business School and the Chartered Institute of Personnel and Development (CIPD).

Related Articles


The study found a key difference between types of employees. Those who are involved only with the task at hand (known as transactionally engaged) tend to respond positively to staff surveys, but are often likely to leave quickly for a better offer. However, those who are very positive and feel strongly about the organisation's mission and values (dubbed emotionally engaged) are more likely to perform at a higher level and remain committed through good times and bad.

"The research has identified the clear difference between the people who are primarily working just to make money and have no specific feelings and ties to their employer, compared with those staff who have a closer emotional attachment to their employers," Stephen Gourlay, Deputy Director of Kingston Business School's Centre for Research in Employment, Skills and Society (CRESS) said. "The former group are likely to perform their job reasonably well, but the latter will often go out of their way to carry out additional tasks."

The researchers identified so-called transactional engagement as being shaped simply by employees' concern to earn a living and to meet the most minimal expectations of their employers. Emotional engagement, meanwhile, is influenced by different aspects of work that go beyond the job role itself, including relations with colleagues, line managers, the organisation and clients or customers. It is driven by a desire on the part of employees to do more for the organisation than is normally expected and in return to receive a more fulfilling psychological contract, i.e. to feel more valued.

High numbers of staff displaying transactional engagement were found to be potentially damaging for both individuals and the organisations they work for. This kind of employee (i.e. those just working for the money) reported higher levels of stress and difficulties in achieving a work-life balance than those employees who were emotionally engaged. They were also found to be more likely to indulge in behaviour which could actually damage the organisation than their emotionally engaged counterparts.

"Our research reveals that this whole area of engagement is much more complex than has been portrayed in the past," Dr Gourlay added. "Now further research is needed to examine this more thoroughly."


Story Source:

The above story is based on materials provided by Kingston University. Note: Materials may be edited for content and length.


Cite This Page:

Kingston University. "True nature of staff motivation more complex than surveys reveal." ScienceDaily. ScienceDaily, 3 July 2012. <www.sciencedaily.com/releases/2012/07/120703181900.htm>.
Kingston University. (2012, July 3). True nature of staff motivation more complex than surveys reveal. ScienceDaily. Retrieved March 31, 2015 from www.sciencedaily.com/releases/2012/07/120703181900.htm
Kingston University. "True nature of staff motivation more complex than surveys reveal." ScienceDaily. www.sciencedaily.com/releases/2012/07/120703181900.htm (accessed March 31, 2015).

Share This


More From ScienceDaily



More Science & Society News

Tuesday, March 31, 2015

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

The Future Of Japanese Whaling: Heritage Vs. Conservation

The Future Of Japanese Whaling: Heritage Vs. Conservation

Newsy (Mar. 30, 2015) — In 2014, the International Court of Justice ruled Japan could no longer engage in whaling in the Antarctic, but Japan has plans to return this year. Video provided by Newsy
Powered by NewsLook.com
Soda, Salt and Sugar: The Next Generation of Taxes

Soda, Salt and Sugar: The Next Generation of Taxes

Washington Post (Mar. 30, 2015) — Denisa Livingston, a health advocate for the Dinι Community Advocacy Alliance, and the Post&apos;s Abby Phillip discuss efforts around the country to make unhealthy food choices hurt your wallet as much as your waistline. Video provided by Washington Post
Powered by NewsLook.com
UnitedHealth Buys Catamaran

UnitedHealth Buys Catamaran

Reuters - Business Video Online (Mar. 30, 2015) — The $12.8 billion merger will combine the U.S.&apos; third and fourth largest pharmacy benefit managers. Analysts say smaller PBMs could also merge. Fred Katayama reports. Video provided by Reuters
Powered by NewsLook.com
Lights out for Earth Hour

Lights out for Earth Hour

Reuters - News Video Online (Mar. 29, 2015) — Landmarks in cities around the globe turn off their lights to mark Earth Hour. Paul Chapman reports. Video provided by Reuters
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
 
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:  

Breaking News:

Strange & Offbeat Stories

 

Science & Society

Business & Industry

Education & Learning

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:  

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile iPhone Android Web
Follow Facebook Twitter Google+
Subscribe RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins