Featured Research

from universities, journals, and other organizations

Wordplay persuades for customer reviews of truffles, but not laundry detergent

Date:
September 10, 2013
Source:
Journal of Consumer Research, Inc.
Summary:
Ads or consumer reviews that use metaphors and wordplay can be effective, but it depends on the product, according to a new study.

Ads or consumer reviews that use metaphors and wordplay can be effective, but it depends on the product, according to a new study in the Journal of Consumer Research.

"The use of figurative language in advertising (such as metaphor or word play) has a generally positive effect on attitudes toward the ad and the product," write authors Ann Kronrod (Michigan State University) and Shai Danziger (Tel Aviv University). "But today, much of the information consumers get about a product comes from reviews written by other consumers. Does the effect of figurative language on attitudes remain generally positive when used in consumer reviews?"

Not always, according to the authors, who found that consumer reviews of products that relate to pleasure (hedonic products) are more likely to use figurative or emotional language than reviews that describe utilitarian products. So, for example, a consumer review of ice cream would use more figurative language than a review of a bank.

This is true even for products that have both hedonic and utilitarian uses. In one experiment, participants used liquid soap to either wash a dirty spoon (utilitarian use) or blow bubbles (hedonic use). The participants who blew bubbles used more figurative language when they described their experiences.

Other experiments found that responses to figurative language depend on the source. An experiment showed that consumer attitudes shifted depending on whether the language was used in a review or an ad. "When the same product description was defined as an ad and not as a review, figurative language in the description elevated the attitudes towards the product -- for both hedonic and utilitarian products," the authors write.

"Consumer word of mouth is one of the most important sources of influence on decisions," the authors explain. So understanding how the use of language affects the reader can help reviewers know how the public reacts to their messages. "Figuratively speaking, this research is a flashlight focused on the deep waters of user-generated content that reveals complex forms of underwater life," the authors conclude.


Story Source:

The above story is based on materials provided by Journal of Consumer Research, Inc.. Note: Materials may be edited for content and length.


Journal Reference:

  1. Ann Kronrod, Shai Danziger. 'Wii Will Rock You!’ The Use and Effect of Figurative Language in Consumer Reviews of Hedonic and Ut ilitarian Consumption. Journal of Consumer Research, December 2013

Cite This Page:

Journal of Consumer Research, Inc.. "Wordplay persuades for customer reviews of truffles, but not laundry detergent." ScienceDaily. ScienceDaily, 10 September 2013. <www.sciencedaily.com/releases/2013/09/130910104841.htm>.
Journal of Consumer Research, Inc.. (2013, September 10). Wordplay persuades for customer reviews of truffles, but not laundry detergent. ScienceDaily. Retrieved July 24, 2014 from www.sciencedaily.com/releases/2013/09/130910104841.htm
Journal of Consumer Research, Inc.. "Wordplay persuades for customer reviews of truffles, but not laundry detergent." ScienceDaily. www.sciencedaily.com/releases/2013/09/130910104841.htm (accessed July 24, 2014).

Share This




More Science & Society News

Thursday, July 24, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

Boeing Ups Outlook on 52% Profit Jump

Boeing Ups Outlook on 52% Profit Jump

Reuters - Business Video Online (July 23, 2014) Commercial aircraft deliveries rose seven percent at Boeing, prompting the aerospace company to boost full-year profit guidance- though quarterly revenues missed analyst estimates. Bobbi Rebell reports. Video provided by Reuters
Powered by NewsLook.com
Thousands Who Can't Afford Medical Care Flock to Free US Clinic

Thousands Who Can't Afford Medical Care Flock to Free US Clinic

AFP (July 23, 2014) America may be the world’s richest country, but in terms of healthcare, the World Health Organisation ranks it 37th. Thousands turned out for a free clinic run by "Remote Area Medical" with a visit from the Governor of Virginia. Duration: 2:40 Video provided by AFP
Powered by NewsLook.com
Six Indicted in StubHub Hacking Scheme

Six Indicted in StubHub Hacking Scheme

AP (July 23, 2014) Six people were indicted Wednesday in an international ring that took over more than 1,000 StubHub users' accounts and fraudulently bought tickets that were then resold. (July 23) Video provided by AP
Powered by NewsLook.com
9/11 Commission Members Warn of Terror "fatigue" Among American Public

9/11 Commission Members Warn of Terror "fatigue" Among American Public

Reuters - US Online Video (July 22, 2014) Ten years after releasing its initial report, members of the 9/11 Commission warn of the "waning sense of urgency" in combating terrorists attacks. Mana Rabiee reports. Video provided by Reuters
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:
from the past week

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins