Featured Research

from universities, journals, and other organizations

Parents want e-mail consults with doctors, but don’t want to pay for them

Date:
October 21, 2013
Source:
University of Michigan Health System
Summary:
Most parents would love to get an e-mail response from their kids’ health care provider for a minor illness rather than making an office visit, but about half say that online consultation should be free.

Most parents would love to get an e-mail response from their kids' health care provider for a minor illness rather than making an office visit, but about half say that online consultation should be free, according to a new University of Michigan C.S. Mott Children's Hospital National Poll on Children's Health.

Related Articles


In the poll this month, 77 percent of parents said they would be likely to seek email advice for their children's minor illness if that service were available. Only 6 percent of parents said they could currently get that e-mail advice from their child's health care provider.

Parents in the poll reported a range of co-pays charged for office visits, from nothing to $30 per visit. But about half of those polled felt any charge for an e-mail consultation should be less than that of an office visit. And 48 percent of those polled felt an online consultation should be free.

The poll surveyed 1,420 parents with a child aged 0 to 17 years old.

"Most parents know it can be inconvenient to schedule and get to an office visit for a sick child. An email consultation would prevent the hassles of scheduling and allow sick children to remain at home. Email also could be available after hours when their caregiver's office is closed, says Sarah J. Clark, M.P.H. , associate director of the National Poll on Children's Health and associate research scientist in the University of Michigan Department of Pediatrics.

"But many health care providers don't have co-pays established for this kind of consultation, so we decided to ask parents what they think."

Clark says the results of this poll mirror concerns that health care providers have expressed about email consultation. Providers argue that parents do not appreciate the unseen workload of email consultation, such as reviewing the child's medical history, and documenting the email exchange within the child's medical record, says Clark, who also is associate director of the Child Health Evaluation and Research (CHEAR) Unit.

"Providers also worry about creating an expectation that they are on call to answer emails at all hours of the day. No one wants a child's care delayed if an email can't be answered right away," Clark says.

There also are concerns about making sure online systems are implemented to ensure the privacy and security of email exchanges.

Some health care providers already offer email consultation along with a package of online/electronic services that can include family conferences, texting and Web chats. These often come with a monthly or annual fee, rather than a fee per transaction.

"But given the overwhelming desire from parents for an email option, we hope these poll results can get the discussion started on the best way to use technology to get better, more convenient care options for young patients but still provides a workable solution for both providers and parents," Clark says.

The full report is available online at: http://mottnpch.org/reports-surveys/email-consultation-co-pay-or-no-pay


Story Source:

The above story is based on materials provided by University of Michigan Health System. Note: Materials may be edited for content and length.


Cite This Page:

University of Michigan Health System. "Parents want e-mail consults with doctors, but don’t want to pay for them." ScienceDaily. ScienceDaily, 21 October 2013. <www.sciencedaily.com/releases/2013/10/131021103718.htm>.
University of Michigan Health System. (2013, October 21). Parents want e-mail consults with doctors, but don’t want to pay for them. ScienceDaily. Retrieved December 19, 2014 from www.sciencedaily.com/releases/2013/10/131021103718.htm
University of Michigan Health System. "Parents want e-mail consults with doctors, but don’t want to pay for them." ScienceDaily. www.sciencedaily.com/releases/2013/10/131021103718.htm (accessed December 19, 2014).

Share This


More From ScienceDaily



More Health & Medicine News

Friday, December 19, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

The Best Tips to Curb Holiday Carbs

The Best Tips to Curb Holiday Carbs

Buzz60 (Dec. 19, 2014) It's hard to resist those delicious but fattening carbs we all crave during the winter months, but there are some ways to stay satisfied without consuming the extra calories. Vanessa Freeman (@VanessaFreeTV) has the details. Video provided by Buzz60
Powered by NewsLook.com
Sierra Leone Bikers Spread the Message to Fight Ebola

Sierra Leone Bikers Spread the Message to Fight Ebola

AFP (Dec. 19, 2014) More than 100 motorcyclists hit the road to spread awareness messages about Ebola. Nearly 7,000 people have now died from the virus, almost all of them in west Africa, according to the World Health Organization. Video provided by AFP
Powered by NewsLook.com
Researchers Test Colombian Village With High Alzheimer's Rates

Researchers Test Colombian Village With High Alzheimer's Rates

AFP (Dec. 19, 2014) In Yarumal, a village in N. Colombia, Alzheimer's has ravaged a disproportionately large number of families. A genetic "curse" that may pave the way for research on how to treat the disease that claims a new victim every four seconds. Duration: 02:42 Video provided by AFP
Powered by NewsLook.com
Double-Amputee Becomes First To Move Two Prosthetic Arms With His Mind

Double-Amputee Becomes First To Move Two Prosthetic Arms With His Mind

Buzz60 (Dec. 19, 2014) A double-amputee makes history by becoming the first person to wear and operate two prosthetic arms using only his mind. Jen Markham has the story. Video provided by Buzz60
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:

Strange & Offbeat Stories


Health & Medicine

Mind & Brain

Living & Well

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins