Featured Research

from universities, journals, and other organizations

Employee-retention practices challenged by experts

Date:
August 19, 2014
Source:
Texas Tech University
Summary:
Reasons employees leave can’t necessarily be applied across the board, research demonstrates. A new report outlines the researcher's discovery that a company's desire to invest in satisfying employees because it helps with retention may be fundamentally flawed. They found that both satisfied and dissatisfied employees are equally likely to quit a company.

Through performance evaluations and exit interviews, employers constantly search for the reasons and methods as to why workers are or are not pleased with their job.

Related Articles


But those strategies may no longer work, according to a Texas Tech University professor and his colleagues.

In their paper, "Understanding the Drivers of Job Satisfaction of Frontline Service Employees, Learning from Lost Employees," Mayukh Dass and his team discovered a company's desire to invest in satisfying employees because it helps with retention may be fundamentally flawed. They found through their research that both satisfied and dissatisfied employees are equally likely to quit a company.

"While considering what makes their employees quit, companies should first analyze whether their employees vary in terms of the model of satisfaction formation," said Dass, the J.B. Hoskins associate professor of marketing and the director of the Rawls Business Leadership Program. "This information will be helpful in developing better employee retention programs, and be successful in retaining the best talents."

Dass and his colleagues, which included Piyush Kumar from the University of Georgia and Omer Topaloglu from Eastern Illinois University, took a different approach to studying employee satisfaction. Instead of surveying current employees of a particular company, they studied employees who had recently quit.

They found that those who quit were just as likely to be satisfied with their former employer as they were to be dissatisfied. Furthermore, those who were satisfied were not lured away by better offers from competitors, as the study also found the starting salaries of employees who quit were about the same as what they earned at their previous job.

"The literature implicates job satisfaction as a key antecedent of turnover intentions for existing employees," the paper explains. "Work environment and individual characteristics, in turn, are found to influence satisfaction. However, what is unclear is whether all the employees who actually quit have similar levels of satisfaction."

Dass' group also discovered another aspect to employee retention that challenges preconceived notions. It is generally assumed the reasons an employee leaves a firm due to dissatisfaction translate all across the employee spectrum. However, Dass and his group discovered the "model of satisfaction formation" can vary from employee to employee.

"In other words, all aspects of the work environment do not affect every employee similarly," Dass said. "Therefore, the specific trigger that precipitates the employee's exit varies substantially.

"I would encourage companies to move away from 'one-size-fits-all' retention programs to more 'multi-dimensional' retention programs."

From these findings, Dass and his group suggest employers alter their assumptions of what makes an employee leave a company, and that they change their employee retention data collection and analysis efforts. Dass said companies may be better off in discovering the motivation to stay or go for each individual employee rather than trying to form one method to a large group.

The research group's suggestion is to start with employees leaving a company to understand their mindset until they actually made the decision to leave.


Story Source:

The above story is based on materials provided by Texas Tech University. The original article was written by George Watson. Note: Materials may be edited for content and length.


Journal Reference:

  1. P. Kumar, M. Dass, O. Topaloglu. Understanding the Drivers of Job Satisfaction of Frontline Service Employees: Learning From "Lost Employees". Journal of Service Research, 2014; DOI: 10.1177/1094670514540981

Cite This Page:

Texas Tech University. "Employee-retention practices challenged by experts." ScienceDaily. ScienceDaily, 19 August 2014. <www.sciencedaily.com/releases/2014/08/140819213158.htm>.
Texas Tech University. (2014, August 19). Employee-retention practices challenged by experts. ScienceDaily. Retrieved November 26, 2014 from www.sciencedaily.com/releases/2014/08/140819213158.htm
Texas Tech University. "Employee-retention practices challenged by experts." ScienceDaily. www.sciencedaily.com/releases/2014/08/140819213158.htm (accessed November 26, 2014).

Share This


More From ScienceDaily



More Science & Society News

Wednesday, November 26, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

Who Will Failed Nuclear Talks Hurt Most?

Who Will Failed Nuclear Talks Hurt Most?

Reuters - Business Video Online (Nov. 25, 2014) With no immediate prospect of sanctions relief for Iran, and no solid progress in negotiations with the West over the country's nuclear programme, Ciara Lee asks why talks have still not produced results and what a resolution would mean for both parties. Video provided by Reuters
Powered by NewsLook.com
FCC Forces T-Mobile To Alert Customers Of Data Throttling

FCC Forces T-Mobile To Alert Customers Of Data Throttling

Newsy (Nov. 25, 2014) T-Mobile and the FCC have reached an agreement requiring the company to alert customers when it throttles their data speeds. Video provided by Newsy
Powered by NewsLook.com
From Popcorn To Vending Snacks: FDA Ups Calorie Count Rules

From Popcorn To Vending Snacks: FDA Ups Calorie Count Rules

Newsy (Nov. 25, 2014) The US FDA is announcing new calorie rules on Tuesday that will require everywhere from theaters to vending machines to include calorie counts. Video provided by Newsy
Powered by NewsLook.com
Symantec Uncovers Sophisticated Spying Malware Regin

Symantec Uncovers Sophisticated Spying Malware Regin

Newsy (Nov. 24, 2014) A Symantec white paper reveals details about Regin, a spying malware of unusual complexity which is believed to be state-sponsored. Video provided by Newsy
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:

Strange & Offbeat Stories


Science & Society

Business & Industry

Education & Learning

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins