Featured Research

from universities, journals, and other organizations

Veterans generally satisfied with mental health care, study shows

Date:
August 20, 2014
Source:
RAND Corporation
Summary:
A survey of US veterans receiving mental health services from the Veterans Health Administration finds general satisfaction, but also significant room for improvement among all areas studied. Because the survey is several years old, researchers say the results may provide a useful baseline to judge future patient satisfaction and highlight areas needing improvement as federal policymakers overhaul the VA health system.

A survey of U.S. veterans receiving mental health services from the Veterans Health Administration finds general satisfaction, but also significant room for improvement among all areas studied.

The RAND Corporation study, conducted in 2008 and 2009, found that patients with a substance use disorder were less satisfied than other veterans who received mental health services. Those with substance abuse problems also were less likely than others to report that staff listened to them or respected their decisions.

The findings, published in the journal Psychiatric Services, are from a survey of more than 5,000 veterans who had received services from the Veterans Health Administration for a mental health or substance use problems.

Because the survey is several years old, researchers say the results may provide a useful baseline to judge future patient satisfaction and highlight areas needing improvement as federal policymakers overhaul the veterans' health system because of recent concerns about quality and access.

"We found that veterans who received services from the VA for mental health or substance use problems reported satisfaction with their care that was similar to or slightly lower than people who receive similar care in other public or private health care systems," said Kimberly Hepner, the study's lead author and a senior behavioral scientist at RAND, a nonprofit research organization. "There certainly was room for improvement in all the areas we studied."

Researchers used VA records to survey patients who had been treated over the prior year for bipolar disorder, major depression, posttraumatic stress disorder, schizophrenia or substance use disorder. Participants were asked about their need for housing and employment services, timeliness and recovery orientation of their care, satisfaction with care and perceptions of symptom improvement.

Half of the patients reported always receiving routine appointments as soon as requested and 42 percent of those surveyed said they were highly satisfied with the mental health care provided by the Veterans Health Administration.

About 74 percent of patients reported being helped by the treatment, yet just 32 percent said that their symptoms had improved. Patients who had been treated for substance use disorder were less likely to report being helped by the care they received.

Researchers say that while the information presented in the study is several years old, the results are the latest and most-complete assessment of veterans' satisfaction with mental health and substance use care received through the Veterans Health Administration.


Story Source:

The above story is based on materials provided by RAND Corporation. Note: Materials may be edited for content and length.


Journal Reference:

  1. Kimberly A. Hepner, Susan M. Paddock, Katherine E. Watkins, Jacob Solomon, Daniel M. Blonigen, Harold Alan Pincus. Veterans’ Perceptions of Behavioral Health Care in the Veterans Health Administration: A National Survey. Psychiatric Services, 2014; 65 (8): 988 DOI: 10.1176/appi.ps.201200385

Cite This Page:

RAND Corporation. "Veterans generally satisfied with mental health care, study shows." ScienceDaily. ScienceDaily, 20 August 2014. <www.sciencedaily.com/releases/2014/08/140820123252.htm>.
RAND Corporation. (2014, August 20). Veterans generally satisfied with mental health care, study shows. ScienceDaily. Retrieved September 17, 2014 from www.sciencedaily.com/releases/2014/08/140820123252.htm
RAND Corporation. "Veterans generally satisfied with mental health care, study shows." ScienceDaily. www.sciencedaily.com/releases/2014/08/140820123252.htm (accessed September 17, 2014).

Share This



More Mind & Brain News

Wednesday, September 17, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

FDA Eyes Skin Shocks Used at Mass. School

FDA Eyes Skin Shocks Used at Mass. School

AP (Sep. 15, 2014) The FDA is considering whether to ban devices used by the Judge Rotenberg Educational Center in Canton, Massachusetts, the only place in the country known to use electrical skin shocks as aversive conditioning for aggressive patients. (Sept. 15) Video provided by AP
Powered by NewsLook.com
Shocker: Journalists Are Utterly Addicted To Coffee

Shocker: Journalists Are Utterly Addicted To Coffee

Newsy (Sep. 13, 2014) A U.K. survey found that journalists consumed the most amount of coffee, but that's only the tip of the coffee-related statistics iceberg. Video provided by Newsy
Powered by NewsLook.com
'Magic Mushrooms' Could Help Smokers Quit

'Magic Mushrooms' Could Help Smokers Quit

Newsy (Sep. 11, 2014) In a small study, researchers found that the majority of long-time smokers quit after taking psilocybin pills and undergoing therapy sessions. Video provided by Newsy
Powered by NewsLook.com
'Fat Shaming' Might Actually Cause Weight Gain

'Fat Shaming' Might Actually Cause Weight Gain

Newsy (Sep. 11, 2014) A study for University College London suggests obese people who are discriminated against gain more weight than those who are not. Video provided by Newsy
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:
from the past week

In Other News

... from NewsDaily.com

Science News

Health News

    Environment News

      Technology News



      Save/Print:
      Share:

      Free Subscriptions


      Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

      Get Social & Mobile


      Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

      Have Feedback?


      Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
      Mobile: iPhone Android Web
      Follow: Facebook Twitter Google+
      Subscribe: RSS Feeds Email Newsletters
      Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins