Featured Research

from universities, journals, and other organizations

Rude behavior at work is increasing and affects the bottom line

Date:
January 30, 2013
Source:
Thunderbird School of Global Management
Summary:
Research shows rudeness at work is rampant, and it’s on the rise. In 2011, half of the workers surveyed said they were treated rudely at least once a week - up from a quarter in 1998. New research shows the tangible cost of this bad behavior.

Rudeness at work is rampant, and it's on the rise. In 2011, half of the workers surveyed by Professors Christine Porath of Georgetown University's McDonough School of Business and Christine Pearson of Thunderbird School of Global Management said they were treated rudely at least once a week -- up from a quarter in 1998. New research from Porath and Pearson shows the tangible cost of this bad behavior.

Related Articles


Through a poll of 800 managers and employees in 17 industries, Porath and Pearson discovered just how people's reactions play out. Among workers who've been on the receiving end of incivility:

• 48% intentionally decreased their work effort • 47% intentionally decreased the time spent at work • 38% intentionally decreased the quality of their work • 80% lost work time worrying about the incident • 63% lost work time avoiding the offender • 66% said that their performance declined • 78% said that their commitment to the organization declined • 12% said that they left their job because of the uncivil treatment • 25% admitted to taking their frustration out on customers

Experiments and other reports offer additional insights about the effects of incivility. Here are some examples of what can happen.

1) Creativity suffers -- In an experiment conducted with Amir Erez, a professor of management at the University of Florida, participants who were treated rudely by other subjects were 30% less creative than others in the study.

2) Performance and team spirit deteriorate -- Survey results and interviews indicate that simply witnessing incivility has negative consequences. In one experiment, witnesses to incivility were less likely than others to help out, even when the person they'd be helping had no apparent connection to the uncivil person.

3) Customers turn away -- According to a survey of 244 consumers, disrespectful behavior by employees makes people uncomfortable, and they're quick to walk out without making a purchase.

4) Managing incidents is expensive -- According to a study conducted by Accountemps and reported in Fortune, managers and executives at Fortune 1,000 firms spend 13% percent of their work time -- the equivalent of seven weeks a year -- mending employee relationships and otherwise dealing with the aftermath of incivility.


Story Source:

The above story is based on materials provided by Thunderbird School of Global Management. Note: Materials may be edited for content and length.


Journal Reference:

  1. by Christine Porath and Christine Pearson. The Price of Incivility. Harvard Business Review, 2013 [link]

Cite This Page:

Thunderbird School of Global Management. "Rude behavior at work is increasing and affects the bottom line." ScienceDaily. ScienceDaily, 30 January 2013. <www.sciencedaily.com/releases/2013/01/130130184048.htm>.
Thunderbird School of Global Management. (2013, January 30). Rude behavior at work is increasing and affects the bottom line. ScienceDaily. Retrieved November 23, 2014 from www.sciencedaily.com/releases/2013/01/130130184048.htm
Thunderbird School of Global Management. "Rude behavior at work is increasing and affects the bottom line." ScienceDaily. www.sciencedaily.com/releases/2013/01/130130184048.htm (accessed November 23, 2014).

Share This


More From ScienceDaily



More Science & Society News

Sunday, November 23, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

European Parliament Might Call For Google's Break-Up

European Parliament Might Call For Google's Break-Up

Newsy (Nov. 22, 2014) This is the latest development in an antitrust investigation accusing Google of unfairly prioritizing own products and services in search results. Video provided by Newsy
Powered by NewsLook.com
WFP: Ebola Risks Heightened Among Women Throughout Africa

WFP: Ebola Risks Heightened Among Women Throughout Africa

AFP (Nov. 21, 2014) Having children has always been a frightening prospect in Sierra Leone, the world's most dangerous place to give birth, but Ebola has presented an alarming new threat for expectant mothers. Duration: 00:37 Video provided by AFP
Powered by NewsLook.com
Toyota's Hydrogen Fuel-Cell Green Car Soon Available in the US

Toyota's Hydrogen Fuel-Cell Green Car Soon Available in the US

AFP (Nov. 21, 2014) Toyota presented its hydrogen fuel-cell compact car called "Mirai" to US consumers at the Los Angeles auto show. The car should go on sale in 2015 for around $60.000. It combines stored hydrogen with oxygen to generate its own power. Duration: 01:18 Video provided by AFP
Powered by NewsLook.com
Raw: Paralyzed Marine Walks With Robotic Braces

Raw: Paralyzed Marine Walks With Robotic Braces

AP (Nov. 21, 2014) Marine Corps officials say a special operations officer left paralyzed by a sniper's bullet in Afghanistan walked using robotic leg braces in a ceremony to award him a Bronze Star. (Nov. 21) Video provided by AP
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:

Strange & Offbeat Stories


Science & Society

Business & Industry

Education & Learning

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins