Featured Research

from universities, journals, and other organizations

Rude behavior at work is increasing and affects the bottom line

Date:
January 30, 2013
Source:
Thunderbird School of Global Management
Summary:
Research shows rudeness at work is rampant, and it’s on the rise. In 2011, half of the workers surveyed said they were treated rudely at least once a week - up from a quarter in 1998. New research shows the tangible cost of this bad behavior.

Rudeness at work is rampant, and it's on the rise. In 2011, half of the workers surveyed by Professors Christine Porath of Georgetown University's McDonough School of Business and Christine Pearson of Thunderbird School of Global Management said they were treated rudely at least once a week -- up from a quarter in 1998. New research from Porath and Pearson shows the tangible cost of this bad behavior.

Related Articles


Through a poll of 800 managers and employees in 17 industries, Porath and Pearson discovered just how people's reactions play out. Among workers who've been on the receiving end of incivility:

• 48% intentionally decreased their work effort • 47% intentionally decreased the time spent at work • 38% intentionally decreased the quality of their work • 80% lost work time worrying about the incident • 63% lost work time avoiding the offender • 66% said that their performance declined • 78% said that their commitment to the organization declined • 12% said that they left their job because of the uncivil treatment • 25% admitted to taking their frustration out on customers

Experiments and other reports offer additional insights about the effects of incivility. Here are some examples of what can happen.

1) Creativity suffers -- In an experiment conducted with Amir Erez, a professor of management at the University of Florida, participants who were treated rudely by other subjects were 30% less creative than others in the study.

2) Performance and team spirit deteriorate -- Survey results and interviews indicate that simply witnessing incivility has negative consequences. In one experiment, witnesses to incivility were less likely than others to help out, even when the person they'd be helping had no apparent connection to the uncivil person.

3) Customers turn away -- According to a survey of 244 consumers, disrespectful behavior by employees makes people uncomfortable, and they're quick to walk out without making a purchase.

4) Managing incidents is expensive -- According to a study conducted by Accountemps and reported in Fortune, managers and executives at Fortune 1,000 firms spend 13% percent of their work time -- the equivalent of seven weeks a year -- mending employee relationships and otherwise dealing with the aftermath of incivility.


Story Source:

The above story is based on materials provided by Thunderbird School of Global Management. Note: Materials may be edited for content and length.


Journal Reference:

  1. by Christine Porath and Christine Pearson. The Price of Incivility. Harvard Business Review, 2013 [link]

Cite This Page:

Thunderbird School of Global Management. "Rude behavior at work is increasing and affects the bottom line." ScienceDaily. ScienceDaily, 30 January 2013. <www.sciencedaily.com/releases/2013/01/130130184048.htm>.
Thunderbird School of Global Management. (2013, January 30). Rude behavior at work is increasing and affects the bottom line. ScienceDaily. Retrieved March 28, 2015 from www.sciencedaily.com/releases/2013/01/130130184048.htm
Thunderbird School of Global Management. "Rude behavior at work is increasing and affects the bottom line." ScienceDaily. www.sciencedaily.com/releases/2013/01/130130184048.htm (accessed March 28, 2015).

Share This


More From ScienceDaily



More Science & Society News

Saturday, March 28, 2015

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

Why So Many People Think NASA's Asteroid Mission Is A Waste

Why So Many People Think NASA's Asteroid Mission Is A Waste

Newsy (Mar. 27, 2015) The Asteroid Retrieval Mission announced this week bears little resemblance to its grand beginnings. Even NASA scientists are asking, "Why bother?" Video provided by Newsy
Powered by NewsLook.com
WH Plan to Fight Antibiotic-Resistant Germs

WH Plan to Fight Antibiotic-Resistant Germs

AP (Mar. 27, 2015) The White House on Friday announced a five-year plan to fight the threat posed by antibiotic-resistant bacteria amid fears that once-treatable germs could become deadly. (March 27) Video provided by AP
Powered by NewsLook.com
Indiana Permits Needle Exchange as HIV Cases Skyrocket

Indiana Permits Needle Exchange as HIV Cases Skyrocket

Reuters - US Online Video (Mar. 26, 2015) Governor Mike Pence declares the recent HIV outbreak in rural Indiana a "public health emergency" and authorizes a short-term needle-exchange program. Rough Cut (no reporter narration) Video provided by Reuters
Powered by NewsLook.com
AAA: Distracted Driving a Serious Teen Problem

AAA: Distracted Driving a Serious Teen Problem

AP (Mar. 25, 2015) While distracted driving is not a new problem for teens, new research from the AAA Foundation for Traffic Safety says it&apos;s much more serious than previously thought. (March 25) Video provided by AP
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:

Strange & Offbeat Stories


Science & Society

Business & Industry

Education & Learning

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins