Featured Research

from universities, journals, and other organizations

Doctors' 'Bedside Manner Test' Predicts Patient Complaints

Date:
September 5, 2007
Source:
McGill University
Summary:
Is it your doctor's skill in surgery or communication that get them into trouble? According to a new study, physicians who score poorly on patient-physician communication skills exams are far more likely to generate patient complaints to regulatory authorities.

Physicians who score poorly on patient-physician communication skills exams are far more likely to generate patient complaints to regulatory authorities, says a new study led by McGill University's Robyn Tamblyn.

Tamblyn's team followed 3,424 physicians licensed to practice in Ontario and Quebec who took the Medical Council of Canada clinical skills examination between 1993 and 1996. They discovered a very strong relationship between those who scored poorly and later complaints by patients.

"Low scores on the exam were quite predictive," said Tamblyn, scientific director of McGill University's Clinical and Health Informatics research unit. "It was really like a dose-response relationship. The higher your score, the less likely you would get complaints. And this was whether you were a man, a woman, a foreign medical graduate or whether you were in Ontario or Quebec. It was amazingly robust."

The Medical Council of Canada became the first accreditation body in the world to introduce patient-physician communication skills testing as part of the medical credentialing process in the 1990's. Despite generating considerable controversy at the time, the study's results prove their value, said Tamblyn. "This is a bit of a good news story for Canada. We led the world in this." The United States instituted similar testing in 2005, and Tamblyn expects to see similar results there.

There were 1,116 complaints filed for 3,424 physicians, of which 696 were retained by the regulatory bodies after investigation. Physicians who scored in the lowest 25 percent of all those tested were disproportionately likely to generate complaints, according to the study, adding up to 170 complaints above what would be expected statistically annually.

"The good news is that this type of testing could be done much earlier and we could make things better for all physicians and patients." said Tamblyn. "We could even make it part of the admissions procedures to medical school. We need to have physicians who can communicate better, and we should select not just on the basis of IQ, but of emotional IQ."

Reference: JAMA. 2007;298(9):993-1001.


Story Source:

The above story is based on materials provided by McGill University. Note: Materials may be edited for content and length.


Cite This Page:

McGill University. "Doctors' 'Bedside Manner Test' Predicts Patient Complaints." ScienceDaily. ScienceDaily, 5 September 2007. <www.sciencedaily.com/releases/2007/09/070904162013.htm>.
McGill University. (2007, September 5). Doctors' 'Bedside Manner Test' Predicts Patient Complaints. ScienceDaily. Retrieved September 16, 2014 from www.sciencedaily.com/releases/2007/09/070904162013.htm
McGill University. "Doctors' 'Bedside Manner Test' Predicts Patient Complaints." ScienceDaily. www.sciencedaily.com/releases/2007/09/070904162013.htm (accessed September 16, 2014).

Share This



More Health & Medicine News

Tuesday, September 16, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

President To Send 3,000 Military Personnel To Fight Ebola

President To Send 3,000 Military Personnel To Fight Ebola

Newsy (Sep. 16, 2014) President Obama is expected to send 3,000 troops to West Africa as part of the effort to contain Ebola's spread. Video provided by Newsy
Powered by NewsLook.com
Man Floats for 31 Hours in Gulf Waters

Man Floats for 31 Hours in Gulf Waters

AP (Sep. 16, 2014) A Texas man is lucky to be alive after he and three others floated for more than a day in the Gulf of Mexico when their boat sank during a fishing trip. (Sept. 16) Video provided by AP
Powered by NewsLook.com
Ivorians Abandon Monkey Pets in Fear Over Ebola Virus

Ivorians Abandon Monkey Pets in Fear Over Ebola Virus

AFP (Sep. 16, 2014) Since the arrival of Ebola in Ivory Coast, Ivorians have been abandoning their pets, particularly monkeys, in the fear that they may transmit the virus. Duration: 00:47 Video provided by AFP
Powered by NewsLook.com
Study Links Male-Pattern Baldness To Prostate Cancer

Study Links Male-Pattern Baldness To Prostate Cancer

Newsy (Sep. 16, 2014) New findings suggest men with a certain type of baldness at age 45 are 39 percent more likely to develop aggressive prostate cancer. Video provided by Newsy
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:
from the past week

In Other News

... from NewsDaily.com

Science News

Health News

    Environment News

      Technology News



      Save/Print:
      Share:

      Free Subscriptions


      Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

      Get Social & Mobile


      Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

      Have Feedback?


      Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
      Mobile: iPhone Android Web
      Follow: Facebook Twitter Google+
      Subscribe: RSS Feeds Email Newsletters
      Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins