Featured Research

from universities, journals, and other organizations

NHS data on patient experience is often ignored, UK study finds

Date:
March 26, 2014
Source:
BMJ-British Medical Journal
Summary:
The NHS in the United Kingdom has been collecting data on patients' experience of care for over 10 years, but the information is often ignored says a new article. The authors suggest a national institute of patient (or service user) experience should be set up "to draw the data together, determine how to interpret the results, and put them into practice."

On bmj.com, Angela Coulter, Associate Professor at Oxford University and colleagues argue that this is "unethical" and call for a coordinated approach to use the information to help improve services.

Their views follow recent news of hospital trusts "helping" patients to write favourable reports of their experience of their services -- and a report by Healthwatch England warning that the complaints system for the NHS in England is "hopelessly complicated" and needs an overhaul.

By April 2015, all NHS patients attending any type of healthcare facility in England will be invited to report back on their experiences. However, less effort has gone into how to understand and use the data, and there is little evidence that the information has led to improvements in the quality of healthcare, argue Angela Coulter at the University of Oxford and colleagues.

They describe the abundance of data collected over more than 10 years through surveys, in-depth interviews, focus groups and Trip Advisor-style websites, but argue that "clinicians often ignore survey evidence" and that "only a minority of hospital providers have been galvanized into taking effective action."

"It seems that measurement is necessary but that change will not happen without effective leadership improvements," they write.

They point out that patients who report good healthcare experiences tend to respond better to treatment and believe that a more coordinated approach is needed "if we are to make better use of people's reports on their experiences."

They suggest a national institute of patient (or service user) experience should be set up "to draw the data together, determine how to interpret the results, and put them into practice."

They conclude: "Careful observation, measurement, recording, interpretation, and analysis of patients' subjective experiences is essential to appreciate what is working well in healthcare, what needs to change, and how to go about making improvements.

We believe a more concerted attempt is now required to make use of the evidence. An institutional focus could prove to be the key to getting it taken more seriously."


Story Source:

The above story is based on materials provided by BMJ-British Medical Journal. Note: Materials may be edited for content and length.


Journal Reference:

  1. A. Coulter, L. Locock, S. Ziebland, J. Calabrese. Collecting data on patient experience is not enough: they must be used to improve care. BMJ, 2014; 348 (mar26 1): g2225 DOI: 10.1136/bmj.g2225

Cite This Page:

BMJ-British Medical Journal. "NHS data on patient experience is often ignored, UK study finds." ScienceDaily. ScienceDaily, 26 March 2014. <www.sciencedaily.com/releases/2014/03/140326212852.htm>.
BMJ-British Medical Journal. (2014, March 26). NHS data on patient experience is often ignored, UK study finds. ScienceDaily. Retrieved September 2, 2014 from www.sciencedaily.com/releases/2014/03/140326212852.htm
BMJ-British Medical Journal. "NHS data on patient experience is often ignored, UK study finds." ScienceDaily. www.sciencedaily.com/releases/2014/03/140326212852.htm (accessed September 2, 2014).

Share This




More Health & Medicine News

Tuesday, September 2, 2014

Featured Research

from universities, journals, and other organizations


Featured Videos

from AP, Reuters, AFP, and other news services

U.N. Says Ebola Travel Restrictions Will Cause Food Shortage

U.N. Says Ebola Travel Restrictions Will Cause Food Shortage

Newsy (Sep. 2, 2014) The U.N. says the problem is two-fold — quarantine zones and travel restrictions are limiting the movement of both people and food. Video provided by Newsy
Powered by NewsLook.com
Get on Your Bike! London Cycling Popularity Soars Despite Danger

Get on Your Bike! London Cycling Popularity Soars Despite Danger

AFP (Sep. 1, 2014) Wedged between buses, lorries and cars, cycling in London isn't for the faint hearted. Nevertheless the number of people choosing to bike in the British capital has doubled over the past 15 years. Duration: 02:27 Video provided by AFP
Powered by NewsLook.com
Can You Train Your Brain To Eat Healthy?

Can You Train Your Brain To Eat Healthy?

Newsy (Sep. 1, 2014) New research says if you condition yourself to eat healthy foods, eventually you'll crave them instead of junk food. Video provided by Newsy
Powered by NewsLook.com
We've Got Mites Living In Our Faces And So Do You

We've Got Mites Living In Our Faces And So Do You

Newsy (Aug. 30, 2014) A new study suggests 100 percent of adult humans (those over 18 years of age) have Demodex mites living in their faces. Video provided by Newsy
Powered by NewsLook.com

Search ScienceDaily

Number of stories in archives: 140,361

Find with keyword(s):
Enter a keyword or phrase to search ScienceDaily for related topics and research stories.

Save/Print:
Share:

Breaking News:
from the past week

In Other News

... from NewsDaily.com

Science News

Health News

Environment News

Technology News



Save/Print:
Share:

Free Subscriptions


Get the latest science news with ScienceDaily's free email newsletters, updated daily and weekly. Or view hourly updated newsfeeds in your RSS reader:

Get Social & Mobile


Keep up to date with the latest news from ScienceDaily via social networks and mobile apps:

Have Feedback?


Tell us what you think of ScienceDaily -- we welcome both positive and negative comments. Have any problems using the site? Questions?
Mobile: iPhone Android Web
Follow: Facebook Twitter Google+
Subscribe: RSS Feeds Email Newsletters
Latest Headlines Health & Medicine Mind & Brain Space & Time Matter & Energy Computers & Math Plants & Animals Earth & Climate Fossils & Ruins