Guided Care participants rate quality of health care high

The research, published online in the latest edition of the Journal of General Internal Medicine, found that after 18 months of a randomized controlled trial, Guided Care recipients rated their primary care significantly higher than usual care recipients with regard to coordination with specialists, support for self-management, and help received with setting goals, making decisions and solving health-related problems. Guided Care patients were also 70 percent more likely to rate the time they had to wait for an appointment when sick as "excellent" or "good," and 50 percent more likely to rate the ability to get phone advice as "excellent" or "good."

"These findings show that Guided Care can improve many of the important dimensions of care quality," said Cynthia M. Boyd, MD, MPH, lead author of the study and assistant professor in the Department of Medicine at the Johns Hopkins University School of Medicine and the Department of Health Policy and Management at the Bloomberg School of Public Health. "Improving chronic care is not just about reducing cost, but it also includes improving the quality of the care that patients receive." Previously published data suggested that, compared to usual care patients, Guided Care patients tended to spend less time in hospitals and skilled nursing facilities and had fewer emergency room visits and home health episodes, producing an annual net savings for health care insurers (after accounting for the costs of Guided Care) of $1,365 (11 percent) per patient, or $75,000 per nurse. Other studies have shown that Guided Care reduces family caregiver strain and improves physicians' satisfaction with chronic care.

Guided Care is a model of proactive, comprehensive health care provided by physician-nurse teams for patients with several chronic health conditions. It is a type of "medical home" for this rapidly growing population. This model is designed to improve complex patients' quality of life and quality of care, while improving the efficiency of their treatment. The care teams include a registered nurse, two to five primary care physicians, and other members of the office staff who work together for the benefit of each patient. Following a comprehensive assessment and planning process, the Guided Care nurse educates and empowers patients and families, monitors their conditions monthly, and coordinates the efforts of health care professionals, hospitals and community agencies to be sure that no important health-related need slips through the cracks.

A multi-site, randomized controlled trial of Guided Care involving 49 physicians, 904 older patients and 308 family members recently concluded in eight locations in the Baltimore-Washington, D.C. area. The three-year study was supported by a public-private partnership of the Agency for Healthcare Research and Quality, the National Institute on Aging, the John A. Hartford Foundation, the Jacob and Valeria Langeloth Foundation, Kaiser Permanente Mid-Atlantic States, Johns Hopkins HealthCare, and the Roger C. Lipitz Center for Integrated Health Care.

Additional authors of the study include Lisa Reider, MHS; Katherine Frey, MPH; Daniel Scharfstein, ScD; Bruce Leff, MD; Jennifer Wolff, PhD; Stephen Wegener, PhD; Jill Marsteller, MPP, PhD; and Chad Boult, MD, MPH, MBA, from Johns Hopkins and Carol Groves, RN, MPA; and Lya Karm, MD, from Kaiser Permanente Mid-Atlantic States.