A new brochure presents practical guidelines for counselling patients. It is designed to help consumer and patient counsellors to communicate treatments and diagnoses in an understandable way. Professor Dr. Doris Schaeffer from Bielefeld University's Faculty of Health Science and her team have put together this collection of materials and methods. The brochure, funded by Germany's Federal Ministry of Justice and Consumer Protection, has been published on Thursday, 26 January.
An everyday situation: doctors or health counsellors want to communicate their diagnoses and recommendations to patients or consumers as understandably as possible. However, both groups find themselves talking at cross purposes with patients themselves being reluctant to pose what they fear will be 'stupid questions'. To prevent such situations arising in the first place, Professor Dr. Doris Schaeffer and her team from Bielefeld University have put together a set of instruments to deliver better counselling. It presents 24 methods such as 'chunk and check' -- a way of explaining information bit by bit and not all in one piece.
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