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Making health information and counselling understandable for patients in Germany

Date:
February 1, 2017
Source:
Universitaet Bielefeld
Summary:
Practice guidelines for the health professions have now been developed by experts.
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A new brochure presents practical guidelines for counselling patients. It is designed to help consumer and patient counsellors to communicate treatments and diagnoses in an understandable way. Professor Dr. Doris Schaeffer from Bielefeld University's Faculty of Health Science and her team have put together this collection of materials and methods. The brochure, funded by Germany's Federal Ministry of Justice and Consumer Protection, has been published on Thursday, 26 January.

An everyday situation: doctors or health counsellors want to communicate their diagnoses and recommendations to patients or consumers as understandably as possible. However, both groups find themselves talking at cross purposes with patients themselves being reluctant to pose what they fear will be 'stupid questions'. To prevent such situations arising in the first place, Professor Dr. Doris Schaeffer and her team from Bielefeld University have put together a set of instruments to deliver better counselling. It presents 24 methods such as 'chunk and check' -- a way of explaining information bit by bit and not all in one piece.


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Materials provided by Universitaet Bielefeld. Note: Content may be edited for style and length.


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Universitaet Bielefeld. "Making health information and counselling understandable for patients in Germany." ScienceDaily. ScienceDaily, 1 February 2017. <www.sciencedaily.com/releases/2017/02/170201093611.htm>.
Universitaet Bielefeld. (2017, February 1). Making health information and counselling understandable for patients in Germany. ScienceDaily. Retrieved May 24, 2017 from www.sciencedaily.com/releases/2017/02/170201093611.htm
Universitaet Bielefeld. "Making health information and counselling understandable for patients in Germany." ScienceDaily. www.sciencedaily.com/releases/2017/02/170201093611.htm (accessed May 24, 2017).

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