Studies conducted by Faculty of Management assistant professor Ying Zhu are shedding new light into consumer behaviour when it comes to touchscreen technology, a rapidly increasing sales technology.

"Touchscreen technology has rapidly penetrated the consumer market and embedded itself into our daily lives. Given its fast growth and popularity, we know surprisingly little about its effect on consumers," explains Zhu. "With more than two billion smartphone users, the use of tactile technologies for online shopping alone is set to represent nearly half of all e-commerce by next year."

To extend our knowledge on the touchscreen, Zhu and her co-author, Jeffrey Meyer, conducted a series of experiments with university students to measure thinking styles and purchase intentions using devices like touchscreens and desktop computers.

The study aimed to investigate whether online purchase intentions change when it comes to two different types of products: hedonic, or those that give the consumer pleasure like chocolate or massages; and utilitarian, products that are practical, like bread or printers.

"The playful and fun nature of the touchscreen enhances consumers' favour of hedonic products; while the logical and functional nature of a desktop endorses the consumers' preference for utilitarian products," explains Zhu.

Zhu's study also found that participants using touchscreen technology scored significantly higher on experiential thinking than those using desktop computers. However, those on desktops scored significantly higher on rational thinking.

"Overall, what we learned is that using a touchscreen evokes consumers' experiential thinking, which resonates with the playful nature of hedonic products. These results may well be a game-changer for sectors like the retail industry," says Zhu. "But my advice for consumers who want to save a bit of money is to put away the smartphone when you have urge to spend on a guilty pleasure."

Story Source:

Materials provided by University of British Columbia Okanagan campus. Note: Content may be edited for style and length.

Journal Reference:

1. Ying Zhu, Jeffrey Meyer. Getting in touch with your thinking style: How touchscreens influence purchase. Journal of Retailing and Consumer Services, 2017; 38: 51 DOI: 10.1016/j.jretconser.2017.05.006