Retail and Services News
April 27, 2017

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updated 6:44pm EDT

More Retail and Services News
April 27, 2017

Product Review Websites Try to Help but Actually May Harm Consumers

Feb. 1, 2017 — Third-party “infomediary” websites that aim to inform the public about products are sometimes, inadvertently, doing a disservice to the people they’re trying to help, according to new ... read more

Online Retail Prices Often Match Those in Stores

Jan. 31, 2017 — In 10 major countries, companies sell their wares at the same prices in stores and online, at the same moments, nearly three-quarters of the time, new research ... read more

Policymakers Need to Look at Wider Economic Benefits of Taxing Sugary Drinks

Jan. 11, 2017 — The wider economic benefits of a tax on sugary drinks need to be recognized by policymakers if retailers' pricing behavior is to be changed, according to a British ... read more

What Do Google Search Queries Reveal About Brand Attitudes?

Jan. 4, 2017 — It has been widely thought that brand search volume -- the counts of queries that a search engine receives from users that include specific brand names, like 'iPhone' -- can predict sales ... read more

While Painful, Surge Pricing Is Still a Good deal

Dec. 28, 2016 — New research shows price hikes in ride-sharing services such as Uber and Lyft during peak use times, such as New Year’s Eve, can actually benefit both drivers and ... read more

Combatting Retail Fraud Using a Simulator

Dec. 19, 2016 — Every year the retail industry lose billions of dollars to fraud in the US alone. To complicate the matter, research in the field has been obstructed due to the sensitive nature of transactional ... read more

Dec. 8, 2016 — Mobile-money services have had notable long-term effects on poverty reduction in Kenya -- especially among female-headed households -- and have inspired a surprising occupation shift among women, ... read more

When Good People Get Bad Gifts

Dec. 1, 2016 — New research details reasons why some people intentionally give bad ... read more

Creative Staff Lead to Satisfied Customers, Says Study

Oct. 14, 2016 — Organizations in the service sector that have more creative employees enjoy higher levels of customer satisfaction, according to new ... read more

The Sharing Economy's Effect on Business

Sep. 13, 2016 — The rising tide of product sharing can indeed lift all economic ships, including those of the product manufacturers, or firms, new research ... read more

Consumers May Search Online for 30 Days, but Buy Close to What They Found on the First Day

Sep. 6, 2016 — Retailers and advertisers are keen to influence the search and final purchase through better product recommendations and targeted advertising. A new article studies online search and purchase ... read more

Trauma and Shopping: Post Disaster Consumers Value Off Brand, Low Cost Goods

Sep. 6, 2016 — Traumatic events have lasting influence on what products people desire and purchase. When rebuilding and restocking an area that has been affected by conflict or natural disaster, what traumatized ... read more

Buying High Vs. Bargain Hunting

Aug. 17, 2016 — Purchasing and pricing has always been a dance between buyers and sellers. Before deciding to make a purchase, buyers spend varying amounts of time and effort searching for price information. These ... read more

E-Cigarette Nicotine Labels Not Always Accurate

July 22, 2016 — A study found that 51 percent of labels on e-cigarette liquid nicotine containers from 16 North Dakota stores don’t accurately reflect the levels of nicotine found in the products. In one instance, ... read more

Marketing Study Shows Lenient Return Policy May Increase Sales

June 20, 2016 — A meta-analysis of retail return policies may lead businesses to modify their policies to increase sales and reduce returns. The study found that return policies that offer consumers more monetary ... read more

Amazon Might Not Always Be Pitching You the Best Prices, Researchers Find

June 2, 2016 — A research team shows that Amazon is much more likely to point buyers to sellers who use an automated practice called algorithmic pricing, even though those sellers' prices may be higher than ... read more

Outlining a Strategy for Supermarket Coupons

June 1, 2016 — Among the major tools of supermarket promotions are coupons, but understanding which types of coupons accomplish the retailer's objectives can be tricky. A new study can help retailers map the ... read more

How Our Emotions Affect Store Prices

May 23, 2016 — Stores should take shoppers' emotions into account when setting prices, and a new article outlines why. Indeed, some retailers could have profits 7 to 10 percent higher if they pursued different ... read more

The 'Echoverse': New Way to Think About Brand-Consumer Interactions

May 16, 2016 — Most studies of the interactions between companies and consumers look at one piece of the puzzle: Advertising or social media or news coverage or 'consumer sentiment' as measured in ... read more

How to Boost Online Ratings

May 11, 2016 — Consumers are more likely to give a positive review if they experience time and space distance before writing a review, new research suggests. In other words, the longer they wait to write a review, ... read more

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