Retail and Services News
February 14, 2016

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updated 2:00pm EST

More Retail and Services News
February 14, 2016

Does Shopping Help You Feel Better After a Setback?

Feb. 5, 2016 — If you just flubbed a big work project, you might be feeling down on yourself. Maybe you'll head to the mall to indulge in a little retail therapy. Buying products is a common way to make ... read more

Can Performance Brands Cause a Placebo Effect?

Jan. 20, 2016 — A common marketing message from consumer brands is "you will perform better with us." Research has examined whether using performance brands such as Nike and 3M had any effect on ... read more

Streaming Services Are a Blessing and a Curse for the Music Industry

Jan. 18, 2016 — Paid music streaming services can increase revenues for the music industry and lead consumers to spend more money on music overall. Free streaming, in contrast, is less beneficial. These are the ... read more

Why Daring to Compare Online Prices Pays Off Offline

Jan. 5, 2016 — When setting in-store prices or offering price-matching guarantees, offline retailers should focus more on online retailer ratings than on offering the lowest prices, new research ... read more

Some Consumers Use ‘servant’ Brands to Gain Sense of Power, Study Finds

Jan. 5, 2016 — A recent study states that some consumers -- materialists who strongly link possessions to happiness and who tend to have poor personal relationships -- regard anthropomorphized popular products as ... read more

Preventing Food Fraud

Dec. 15, 2015 — An American research team has not only defined the term 'food fraud,' but they have also helped the United States and other countries establish the strategies to fight it. A new article ... read more

Hiding Tobacco Products at Convenience Stores Reduces Teens' Risk of Future Tobacco Use

Nov. 23, 2015 — A one-of-a-kind laboratory replica of a convenience store is the first to use a realistic setting to examine whether limiting displays of cigarettes and other tobacco products in retail outlets can ... read more

Overweight Men Just as Likely as Overweight Women to Face Discrimination

Nov. 16, 2015 — Men who are overweight are just as likely as overweight women to experience interpersonal discrimination when applying for a job or shopping at retail stores, according to new ... read more

Cracking the Code for Selling Into the Developing World

Oct. 21, 2015 — Different combinations of package sizes, price, and merchandising work more effectively depending on whether the products are moving through mom-and-pop stores or large, self-service chains, suggests ... read more

Cost Savings from Add-on Pricing May Result in Profit Loss

Sep. 29, 2015 — Researchers conducted a study examining the increasingly popular add-on pricing model of hotels, airlines and banks. They built a new model to see if cost savings can trigger more intense competition ... read more

Frequently Discounting Maximizes Retailer Revenues

Sep. 29, 2015 — The 'discount-frequently' pricing strategy allows retailers to charge high prices when demand is high and is flexible unlike an 'every day low price' strategy or 'static ... read more

Sep. 24, 2015 — Have you ever been dissatisfied with a restaurant experience because the customer-service technology you had to use to reserve a table, order your food or pay for the meal wasn't up to par? ... read more

Consumer Idea Generation Is Not One-Size-Fits-All

Sep. 23, 2015 — Listen up, Dell and Starbucks and all companies that turn to consumers for ideas about products and services. There's a better way to pry ideas out of your customers than through the same old ... read more

15 Percent of Cigarettes Sold in NYC Have Illegal Tax Stamps, Study Finds

Aug. 27, 2015 — Licensed tobacco retailers throughout New York City are selling a substantial number of cigarette packs carrying either counterfeit or out-of-state tax ... read more

When Farm to Table Means Crossing International Borders

Aug. 3, 2015 — Consumers are more likely to buy meat that is identified as a US product, but that effect diminishes if they are told that processing standards in other countries are equivalent to US ... read more

Personalized Banner Ads Are a Double-Edged Sword

July 23, 2015 — Trust in a particular vendor affects the degree to which consumers will accept or reject a personalized banner ad, research concludes. The investigators wondered where people would draw the line at ... read more

Mascots: Can a Humanlike Figure Actually Harm a Company?

July 7, 2015 — Companies whose brands are represented by or associated with human or humanlike figures are often perceived to be taking advantage of consumers when they raise their prices, new research ... read more

Customer Commitment Has Many Faces, Differs Globally

July 7, 2015 — Companies that want to increase customers' loyalty and get their repeat business would do well to understand the nuanced ways in which and reasons why a customer is committed to that company, ... read more

Sharing Knowledge Positively Impacts Innovation in Retail

July 2, 2015 — A new study finds that a retail store should share customer service experiences with other units in the same chain to have more innovative behavior in its own ... read more

End Pharmacists' Monopoly on Selling Certain Drugs, Argues British Expert

July 1, 2015 — Evidence is lacking that having a category of drugs that can be sold only by pharmacists or under their supervision ('pharmacy medicines') has benefits, writes a pharmacy professor in a new ... read more

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