Retail and Services News
May 24, 2016

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updated 2:03am EDT

More Retail and Services News
May 24, 2016

How Our Emotions Affect Store Prices

May 23, 2016 — Stores should take shoppers' emotions into account when setting prices, and a new article outlines why. Indeed, some retailers could have profits 7 to 10 percent higher if they pursued different ... read more

The 'Echoverse': New Way to Think About Brand-Consumer Interactions

May 16, 2016 — Most studies of the interactions between companies and consumers look at one piece of the puzzle: Advertising or social media or news coverage or 'consumer sentiment' as measured in ... read more

How to Boost Online Ratings

May 11, 2016 — Consumers are more likely to give a positive review if they experience time and space distance before writing a review, new research suggests. In other words, the longer they wait to write a review, ... read more

Consumers' Trust in Online User Ratings Misplaced, Says Study

Apr. 28, 2016 — The belief that online user ratings are good indicators of product quality is largely an illusion, according to a new study. The analyses show a very low correspondence between average user ratings ... read more

Apr. 25, 2016 — Open the box of that new smartphone. Oops, it feels differently from expectations based on what you'd seen. Embrace it or be disappointed? Your reaction is likely tied to your perception of the ... read more

Eco-Friendly Store Brands Are a 'Win-Win-Win Situation'

Apr. 20, 2016 — Profits for store brands can increase if companies couple ethical marketing with higher prices, new research indicates. However, the researchers also found that consumers' evaluations of store ... read more

Thrill of the Hunt Motivates Some to Buy Counterfeit Goods

Mar. 31, 2016 — People buying fake 'luxury brand' goods experience a range of psychological motivations -- including the 'thrill of the hunt' -- new research has ... read more

Businesses Who Put Customers and Employees First Flourish

Mar. 23, 2016 — Volumes have been written about successful business, political and historical leaders. A new book offers a practical guide to being the kind of leader that creates a new business, instead of ... read more

Study Examines Where, Why New York City Retailers Sell Organic Foods

Mar. 23, 2016 — A store's decision to sell organic food depends on its neighborhood demographics, and the range of organic foods offered for sale is linked to the size of the store, finds ... read more

Experts Urge UK Parliament to Take Action to Reduce Food Waste

Mar. 23, 2016 — As UK supermarkets pledge to cut food waste by 20 percent within the next decade, experts are calling on the government to take legislative action and debate the Food Waste (Reduction) ... read more

More Choice for Consumers Can Hurt the Bottom Line

Mar. 9, 2016 — Big retailers typically pack their shelves with competing versions of the same products intent on attracting a wider variety of customers and gaining market share. But new research suggests that ... read more

Outlets' Effect on Spending in Retailers' Other Stores

Feb. 23, 2016 — A researcher has investigated how adoption of a retailer’s factory outlet channel affected customers’ spending in the retailer’s traditional retail store ... read more

When in-Store Digital Displays Drive Sales -- And When They Don't

Feb. 22, 2016 — Consumers shop at different size stores for different reasons, and retailers may well wonder whether in-store digital displays for their establishments are worth the investment. New data from a study ... read more

Diet Soda and Fries, Please

Feb. 18, 2016 — New research aims to untangle the apparent disconnect between stated health concerns and actual food purchases. Researchers found evidence of significant balancing behavior across product categories ... read more

Benevolence Can Boost Buying at the Luxury Counter

Feb. 17, 2016 — Co-branding with charitable causes at the point of sale can help persuade buyers to purchase luxury products, new research indicates, upending common wisdom among luxury retailers that such tactical ... read more

Does Shopping Help You Feel Better After a Setback?

Feb. 5, 2016 — If you just flubbed a big work project, you might be feeling down on yourself. Maybe you'll head to the mall to indulge in a little retail therapy. Buying products is a common way to make ... read more

Can Performance Brands Cause a Placebo Effect?

Jan. 20, 2016 — A common marketing message from consumer brands is "you will perform better with us." Research has examined whether using performance brands such as Nike and 3M had any effect on ... read more

Streaming Services Are a Blessing and a Curse for the Music Industry

Jan. 18, 2016 — Paid music streaming services can increase revenues for the music industry and lead consumers to spend more money on music overall. Free streaming, in contrast, is less beneficial. These are the ... read more

Why Daring to Compare Online Prices Pays Off Offline

Jan. 5, 2016 — When setting in-store prices or offering price-matching guarantees, offline retailers should focus more on online retailer ratings than on offering the lowest prices, new research ... read more

Some Consumers Use ‘servant’ Brands to Gain Sense of Power, Study Finds

Jan. 5, 2016 — A recent study states that some consumers -- materialists who strongly link possessions to happiness and who tend to have poor personal relationships -- regard anthropomorphized popular products as ... read more

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